Returns & refunds

Returns

You can return items within 30 days of delivery. Start a return from your account; we will tell you how to send it back.

Items must be unused and in their original packing. For hygiene and safety some items, such as opened food products, can only be returned if they arrive damaged or incorrect.

Refunds

Once we receive and check the return, refunds go back to the original payment method within 5–7 working days. Cash on delivery orders are refunded by bank transfer or store credit.

Need help?

Write to contact@urbanthreads.eu.